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LabCom
Tracking Samples Accelerating Results

LabCom tracks samples as they move from source to laboratory, accelerating results back to the client by making them immediately available.

One of the main opportunities to improve customer service for contract laboratories is to speed up delivery of results. Existing LabCom customers have used this advantage both to gain new customers and to retain existing ones. LabCom user sites have results at their disposal at the earliest moment.

What the Users Say

"Using LabCom has helped us to gain new customers and retain old ones while reducing out admin costs"

Mike Hope MD Precisions Analysis (NW) Ltd

"It is easy to use, and practical for a busy working laboratory, the customer services is excellent and always there to help."

Lynsey Barnes, Laboratory Manager
Country Food Limited

LabCom Benefits

• Acquiring Customers
  Increasingly food companies expect their suppliers to offer an online system particularly if they are already using a system from a large lab.
• Retaining Customers
  In a market dominated by speed of service and price, this value added system gives customers a reason not to switch and makes it unlikely they will switch to an offline lab.
• Tracking Samples
  Those collecting the samples and processing samples are all looking at the set of information reducing confusion and administrative cost.
• Accelerating Results
  Results are available to the client as soon as they have been entered in the lab. Earlier or shorter tests become available as they are completed in the lab. No need to wait for the full set of results to be typed up or emailed.
• Remembering Results
  Results are kept on line to be reported by any of a number of criteria.
• Pay as You Go
  The pricing structure means you pay only the price of a stamp for each sample processed. There is no 5 figure start up cost